Agile and Business Process Management
I finally got to do a follow up on the PMI event where I presented BPM to project managers. While the content was designed for a general audience, the discussion was very interactive and touched on...
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Customer Service – From a cost to an investment
When is the last time you took your phone to dial the number of a contact centre? Whether to ask for a wire transfer, a seat exchange for a concert reservation or a simple credit card enquiry, as you...
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Building applications with BPM technology
Khan Academy does such an amazing job at helping people learn, that we thought we’d try our best to follow in their foot steps. Here is a series of short videos on building applications with BPM...
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On the fleeting value of BPM projects
A common view of Business Process Management (BPM) I’ve encountered in IT people tends to describe it in terms of service delivery projects. When the need for the development of an application...
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